As an Agile Trainer, I help coach individuals, organization executives, and employees in Agile Project Management. I specialize in various aspects of project management from initiation, planning, estimation, cost control, execution, quality control, monitoring and closing. I help organizations achieve their projects’ desired outcomes.
Key features of customer support
Here are a few key features of great customer support, according to our 2021 Customer Experience Trends Report:- Supporting your customers via the channels of their choice
Customers want to connect with you on the same channels they use to talk to friends and family—so being able to help a customer on their preferred support channel is one of the best ways to create an excellent customer support experience.
- Being proactively helpful
Great customer support often means anticipating your customer’s needs before they even have to tell you.
- Providing 24/7 support
47 percent of customers believe 24/7 support is a key component of great customer service. A knowledge base or chatbot are two great ways to provide customer service when agents are off the clock.
- Resolving issues quickly
73 percent of customers say quick resolutions is the top factor of good customer support.
- Personalising interactions
75 percent of customers want a personalised experience.